FAQs

Frequently Asked Questions

For mentees

An individual who has identified a specific goal - be it personal and professional and seeks the guidance or help of a mentor to help them achieve it.

We believe that it is the people who make the world go round.
Instead of opting for a bot, we set up a platform for real human interaction to learn from those who excel in what you wish to learn.

Once you have signed up and completed your profile, you will be able to browse through several categories and mentors. You will be able to read their areas of expertise and knowledge. If you find a mentor who you like, you will be able to book a session - depending on your mentor’s availability.

It is ok to be a little shy at first. But remember these mentors are here to help you. If you don’t feel comfortable, have audio calls instead of video calls. Start slow and schedule short sessions with mentors who appeal to you. With time, build confidence to communicate for a better mentoring experience.

Yup! 100%.
SmartMentor is available at no cost to our mentees and is powered by volunteer mentors.

We have an extensive onboarding system to identify mentors who will flourish as SmartMentors.

It is important for us that our mentors embody our core values of professionalism, helping people, and giving back to the community.

You will be allowed to send a message, schedule a follow-up call and have meetings with your mentors to stay in touch. Please be mindful of the privacy of others and try not to spam a mentor with too many messages.

It is extremely important to be available at a time you chose for the meeting to build trust and show your interest. If something very urgent came up, send a message to your mentor or mentee, explaining to them the situation and then try to rearrange a time that works best for both parties. It’s best to reschedule at least 24 hours prior to your scheduled meeting.

Here are some tips to get the most for the time invested in your programme.

  • Come into the programme with realistic expectations. They can guide you, they can’t pull a rabbit out of a hat.
  • Check with your mentor if you can record the session.
  • Give context in your sessions so your mentor can accommodate you accordingly.
  • Be honest when answering questions about yourself. Your mentors can only provide help if you be honest with them and yourself.
  • Questions are gold! Ask as many as you can, be inquisitive and push the boundaries.
  • Have a block? Don’t worry. Our mentors will be happy to guide you after your session as well.
  • Be open to alternative views. Ask your mentor to challenge your assumptions.
  • Be yourself. You will be authentic and likable. Your mentors will be your biggest supporters.

Not all matches fit like a glove. If you feel your mentor and you don’t seem to get along, you always have the option of looking for another mentor. Please ensure not to disrespect anyone though.

Of course. Book as many as you would want to do. But remember, talking to different people means getting different opinions. Not only will it take more time, but it might also leave you more confused than what you started off with.

Have realistic expectations out of your mentorship experience. A mentor will support you to develop confidence while listening to your worries and insecurities. A mentor will offer advice, provide guidance and give realistic insight on how to deal with different situations. Do not expect one meeting to magically fix everything.

Prepare in advance. List down the agenda of the meeting and see what you had to discuss. Observe meeting etiquettes by confirming the timing of the meeting and being online at the agreed time. Before starting your discussion get to know your mentor so you both can understand and get to know each other. Make your mentor understand your business/problem to give them a clear picture of the situation you are in.

Upon cancelling a scheduled session, mentors usually provide a reason. Check whether they have asked to reschedule. If they haven’t rescheduled, send a message to know the reason or contact us to understand the problem.

For mentors

A mentor is a friend and provides guidance to less experienced individuals by building trust and modelling positive behaviours. An effective mentor understands that his or her role is to be dependable, engaged, authentic, and tuned into the needs of the mentee.

We believe that it is the people who make the world go round.
Instead of opting for a bot, we set up a platform for real human interaction to learn from those who excel in what you wish to learn.

SmartMentor will help set up a profile as a mentor with details on your areas of expertise, knowledge and skills. These will be searchable by a mentee. Once a mentee is interested in guidance from you, they will request a session depending on the availability of both parties. You may either approve or reject the request depending on your schedule and your interest in mentoring

Yup! 100%.
SmartMentor is available at no cost to our mentees and is powered by volunteer mentors.

t is important for us that our mentors embody our core values of professionalism, helping people, and giving back to the community.

If you possess these qualities, sign up!

You most definitely can! If you cannot provide mentorship at a given time or on a given subject you can always decline the request. It is always a good practice though to give the mentees a reason for declining the request so they do not become demotivated.

Mentoring someone is a huge responsibility and requires focussed time. We understand how overcommitting may limit the mentorship experience and therefore, we do not house a one to many mentoring feature right now.

This is entirely up to you. SmartMentor is your way of giving back while giving you the flexibility you need. Even if you cannot mentor as often, remember to check your account at least once a week to keep checking for updates and replying to those who might need you.

It is extremely important to be available at a time you chose for the meeting to build trust and show your interest. If something very urgent came up, send a message to your mentor or mentee, explaining to them the situation and then try to rearrange a time that works best for both parties. It’s best to reschedule at least 24 hours prior to your scheduled meeting.

One foolproof way to get more mentees is through being active on SmartMentors. Join groups, communicate with people, provide value, and show that you wish to share your knowledge and expertise with others.

GENERAL FAQs

If you cannot log into your account, try to press the “Forgot your password?” button on the login screen. If that does not work, please get in touch with us.

SmartMentor will allow mentors and mentees to create a profile describing their areas of interest or expertise. Mentees will be allowed to browse through a list of mentors in each category. Upon finding someone they like, they can easily book a session to be mentored.

If you have a certain skill to share or have the desire of giving back, SmartMentors provides you with a platform to do it easily, on your schedule. Similarly, if you are someone seeking advice or wish to get guidance from someone in the field, SmartMentors help you do just that, for free!

A session is typically 30 minutes long. It can be made longer or shorter depending on the mentor’s and mentee’s availability or their needs.

Yes of course! The beauty of SmartMentors is such that it allows you to connect with people throughout the world. Just remember to be mindful of the time you book an appointment to make the mentorship experience be pleasant on both ends.

SmartMentor is a free platform. Mentor or mentees are not paid or asked for money. If a mentor or a mentee charges you money, contact us immediately.

SmartMentor is constantly evaluating its systems. On top of that, we closely monitor the activity of all mentors and mentees to check if they need assistance and to see whether or not they comply with our rules.

As you’re browsing through mentors, there are two clear buttons. One that allows you to message a mentor and the other that allows you to schedule a meeting. So once you come across a mentor you can easily book an appointment with them. Its best practice though to first send a message, understand your mentor, build a relationship and then request to book time.

Completing a profile is simple. It will hardly take you five minutes to complete your profile.

Your personal details will not be displayed for others to see. The only way for a mentor or mentee to contact each other is by booking an online meeting.

B2B FAQs

  • Onboarding - with custom forms to collect profiles
  • Mentoring - Built-in mentoring features
  • Engagement - Increase engagement with different announcements, events and news
  • Support - Live chat, video recordings and technical support to have a successful mentorship program

Yes, we provide custom solutions to give you the best mentorship experience, in accordance with your needs and desires.

For pricing and plans please request a demo or get in touch with us by clicking here.

Get in touch with us to get a quote for your needs.

Mentorship truly helps! Mentorship can provide valuable support and give opportunities to develop skills. Mentorship stimulates personal growth, boosts confidence helps you keep going.

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